Cancellation and Returns
Right of cancellation
Consumer customers have the right to cancel an order placed through the online store within 14 days of receiving the product, in accordance with applicable consumer protection legislation.
If you wish to cancel your order, notify us within 14 days of receiving the product by email at krishlashshop@gmail.com. Please include your name, order number and the products you wish to return. Returning the product alone, without a separate cancellation notice, is not sufficient as a notice of cancellation.
Condition of returned products
A returned product must be unused and in a condition suitable for resale. The product may only be handled to the extent necessary to establish its nature, characteristics and functioning.
The original packaging, accessories and any other parts supplied with the product must be returned together with the product.
If the product has been used or handled more than is necessary to establish its characteristics and its value has decreased as a result, KRISH has the right to deduct an amount corresponding to the reduction in value from the refund.
Sealed products and opened packaging
Where permitted by law, the right of cancellation does not apply to products which, due to their nature, cannot be returned for health protection or hygiene reasons once the seal or protective packaging has been opened.
This may include, for example, sealed cosmetic products or other hygiene products that cannot be resold after opening.
Returning products
After cancellation, the products must be returned without undue delay and no later than 14 days after the cancellation notice has been made.
The customer is responsible for the direct cost of returning the products unless the product is defective or the wrong product was delivered.
Do not send the product back before you have notified us of the return by email.
Refunds
We will refund payments received for an approved cancellation as required by law. We may withhold the refund until we have received the returned product or until the customer has provided evidence that the product has been sent back.
The refund will normally be made using the same payment method used for the original transaction, unless expressly agreed otherwise with the customer.
If the customer chose a delivery method that was more expensive than the least expensive standard delivery method offered by us, the additional delivery costs do not have to be refunded.
Defective or incorrect product
If the product you receive is defective, damaged or incorrect, please contact us as soon as possible at krishlashshop@gmail.com. Do not return a defective product before you have received return instructions from us.