Terms and Conditions
Online store
The KRISH online store is operated by:
Aneken-Kristiin Aavik tmi
Business ID: 3013112-4
Yöviläntie 44
03150 Huhmari, Finland
Email: krishlashshop@gmail.com
These terms and conditions of sale apply to orders placed through the KRISH online store.
Ordering
Products are ordered through the KRISH online store as follows:
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Select the product you wish to purchase and, where applicable, the product options such as length, curl or model.
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Add the product to the shopping cart.
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Go to the shopping cart and check the contents of your order.
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Proceed to checkout and provide the contact and delivery information required to process the order.
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Select an available delivery method.
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Select a payment method.
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Check the products, prices, delivery costs and total amount of the order.
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Read and accept the online store's terms and conditions.
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Confirm the order and complete the payment.
After a successful order, an order confirmation will be sent to the email address provided by the customer. The customer is responsible for ensuring that the contact and delivery information provided in connection with the order is correct.
Prices and currency
Prices in the online store are stated in euros (EUR).
Product prices include the applicable value-added tax. Any delivery costs are shown separately before the order is confirmed
The customer can see the total price of the order before payment.
Payment
The payment service provider for the KRISH online store is Maksekeskus AS (MakeCommerce).
Personal data required to process the payment is transmitted to Maksekeskus AS.
The available payment methods are displayed at checkout before the order is confirmed.
The customer selects the desired payment method from the options available at checkout.
Delivery
Orders are shipped from Finland. KRISH delivers orders to Finland, Estonia and Latvia.
Finland
Delivery EUR 5.90
Free delivery for orders over EUR 120.
Estonia and Latvia
Delivery EUR 9.90
Free delivery for orders over EUR 150.
The available delivery methods are displayed at checkout.
Delivery time
Finland: 2-5 working days
Estonia and Latvia: 3-7 working days
We aim to process and dispatch orders as quickly as possible.
If an ordered product cannot be delivered, for example due to an inventory error, we will contact the customer as soon as possible. The payment will be refunded for any part of the order that cannot be delivered.
Cancellation and returns
Consumer customers generally have a statutory right to cancel an order placed through the online store within 14 days.
More detailed conditions concerning cancellation, the condition of returned products, return costs, possible exceptions to the right of cancellation and refunds are available on the separate Cancellation and Returns page.
The customer is responsible for the direct cost of returning products unless the product is defective or the wrong product was delivered.
Failure to collect a shipment does not constitute a notice of cancellation.
Refunds
Payments relating to a cancelled order will be refunded as required by law.
The refund will normally be made using the same payment method used by the customer in the original transaction, unless expressly agreed otherwise.
KRISH may withhold the refund until the returned product has been received or the customer has provided evidence that the product has been sent back.
If the customer selected a delivery method that was more expensive than the least expensive standard delivery method offered by KRISH, the additional delivery costs will not be refunded.
Defective, damaged or incorrect product
If the product you receive is defective, damaged or incorrect, please contact us as soon as possible at krishlashshop@gmail.com.
Please include your order number and describe the defect or problem. If necessary, we may request a photograph to help resolve the matter.
Do not return a defective product before you have received return instructions from KRISH.
These terms and conditions do not limit the consumer's statutory rights in the event of a defective product.
Force majeure
KRISH is not liable for a delay in delivery or failure to fulfil an obligation caused by an unforeseeable and reasonably unavoidable event beyond our control, to the extent permitted by applicable law.
Processing of personal data
Customers' personal data is processed in accordance with the KRISH Privacy Policy.
Personal data required to process payments is transmitted to the payment service provider Maksekeskus AS (MakeCommerce).
Further information about the processing of personal data is available on the Privacy Policy page.
Disputes
Any disputes will primarily be resolved between the customer and KRISH.
Where necessary, a consumer may contact consumer advisory services and may refer the matter to the Consumer Disputes Board in accordance with applicable legislation